Kasii for personal injury
The demand goes out on a complete file.
Kasii reads the records and bills as they arrive, checks every open matter against what a demand needs, and writes the requests that close what is missing — while there is still time to close it.
Twenty minutes. Nothing to install, nothing to send us.
The problem
Paperwork isn’t a speed problem. It’s a retention problem.
When your case managers are buried in filing, data entry and drafting, the cost is not just slower files. It is the client who leaves — and what a client who switches firms complains about is almost never the outcome.
Desk time goes on filing
Organising documents, keying the same detail twice, drafting the letter that was always going to say the same thing. Necessary work — and every hour of it is an hour not spent moving a file forward.
Gaps nobody has time to notice
A client stops attending therapy. A provider never sent the itemised billing. Both are cheap to fix the week they happen and expensive to fix the month before the demand.
Then the phone stops being answered
The most common reason a personal-injury client leaves is not the outcome. It is that nobody called them back — anxiety, then frustration, then distrust, in that order.
And then they sub out
You lose the client, the full contingency fee and the referrals that client would have sent — because the people best placed to keep them were doing paperwork.
From intake to settlement
Five stages. The same three steps on each of them.
Collect what arrives, check it against what this stage needs, write what has to go out. Every stage runs the same three, which is the whole of why this scales. Open one for the detail.
The first conversation shouldn’t wait for a callback.
The file opens the moment a claimant reaches you — web form, text, call or referral — and the intake conversation starts without anyone in your office picking up the phone.
The facts that decide a case get gathered while the client still remembers them clearly, in a shape your team can act on rather than a voicemail somebody has to transcribe later.
Every record read the day it arrives.
Provider, dates of service, diagnosis and course of care come out of the record and into the matter, so the file builds itself as treatment happens instead of being reconstructed the week before the demand.
The row that matters surfaces on its own. A client who stopped attending physical therapy is a phone call today and a valuation problem twenty-one days from now — the difference is whether anyone noticed.
The demand assembles from a file that is already complete.
Every exhibit indexed, every record in order, and no documentation gap for an adjuster to price the claim down on.
Assembly stops being a fortnight of chasing and becomes a review — because nothing was outstanding in the first place.
Every request, response and deadline on the record.
Treatment totals tracked against the policy limit, and every carrier request, response and deadline filed against the claim as it happens.
Delay is a tactic. It only works on a firm that has to go looking for what it already sent.
Closeout on a record with no gaps in it.
Every request, response and exhibit in one place, with the client communication history filed alongside them.
The file that closes cleanly is the same file that would have survived being opened by anyone else — a partner, an auditor, or opposing counsel.
What document tools leave out
A carrier prices the gap.
So we find it first.
One bill nobody asked for is all an adjuster needs to take a policy-limit demand apart — and a rejected demand is not a delay, it is the end of the leverage that demand was carrying. Kasii checks every open matter against what that work requires and names what is missing, with a person’s name on it, while it is still cheap to fix.
The case, part by part
Four places a file goes thin.
Each of these is somewhere a matter quietly runs short of what it needs. Kasii keeps every one of them filled as the work happens, rather than at the end when filling it means a fortnight of chasing.
Coverage and liability
Policy, limits and named parties captured at intake — so what the claim can be worth is known before the work goes into it.
Theory of liability
The narrative and the facts that carry it, held in one place as the record grows, rather than reconstructed from memory at demand time.
Property damage
Photos, estimates and repair records indexed to the matter as they arrive, not gathered the week they are needed.
Treatment and damages
Records and treatment updates collected as the client is treated, with the running total tracked against the limit.
What it takes off the desk
The work that stops the work.
Every time somebody leaves a file to chase a record, draft the same letter again or call a provider back about documentation, the matter stops moving. None of it needs their judgement — which is exactly what makes it the part to hand over.
The documents the file already knows how to write
Confirm a treating provider and the release, the letter of protection and the records request are drafted from what the file holds. Confirm an adverse party and the preservation notice is drafted and held for an attorney to send.
The chase, with a clock on each request
Requests go to providers, hospitals and agencies with a link to reply on. Clients get texted for the provider details nobody wrote down. Prior treatment, liens and subrogation, police and fire records — each one has a letter and a date it was asked for.
Reading what arrives, and filing it where it goes
Bills and records are read into the matter — dates of service, procedure codes, charges — and tagged to the right provider. Correspondence is filed against the claim. Anything ambiguous is flagged for a person rather than misfiled.
The things you would rather know early
Treatment has stalled. Coverage was denied. Nobody has written to this client in three weeks. A request has gone unanswered past the point where that is normal. Each one lands on the desk of the person who can act on it.
Questions
What PI firms ask first.
Does this replace my case management system?
No. Kasii sits alongside CASEpeer, Salesforce, Litify or Lawmatics and your team keeps working where they work now. It reads what comes in, files it on the right matter, tells you what that matter is still missing, and drafts what has to go out to get it.
How is this different from an AI demand letter tool?
A demand tool writes from the file you hand it, so it is only as good as what is already in there. Kasii is what fills the file first: it finds the record that never arrived and drafts the request that gets it, weeks before anyone sits down to write the demand.
Who decides what a personal injury file needs?
You do. The checklist is per kind of work rather than per firm, and it gets built with your team — what a file needs before a demand goes out is a judgement your attorneys make, and Kasii's job is to check every open matter against it rather than to have an opinion about it.
Does it send anything to a client or a provider on its own?
No. Kasii drafts the text, the email and the records request with the release attached, and a person reads each one and presses send. What comes back is filed to the matter automatically, because filing is the part with no judgement in it.
Twenty minutes, on a matter that looks like yours.
We'll walk a personal injury file end to end — what arrives, what gets filed, what it says is missing and what it writes to close it. Bring the case type you handle most.